1About Us

Sr. Ramos Translations is the trading name of Guillem Ramos Sanmiquel (Guillem Ramos (William)), sole trader. “We”, “us” and “our” mean Guillem Ramos Sanmiquel trading as Sr. Ramos Translations, who remains personally responsible for the services provided. From time to time we engage trusted associates or service providers to assist with parts of the work, as described in clauses 10 and 11.

We provide professional language services, including certified translation, non-certified translation, revision, proofreading, and interpreting where available.

2Scope of Services

We work from the source material and instructions you supply. We translate the content presented to us; we do not verify the authenticity, completeness, legality or factual accuracy of original documents. Our services are linguistic services only and are not legal, migration, medical, financial or other professional advice.

Any estimate of length, scope or cost given before we have sighted the final documents is indicative only and may be adjusted once the final material is received.

3Quotes, Instructions and Project Confirmation

A quote is accepted, and a project confirmed, when you accept it in writing, instruct us to proceed, send documents after accepting, or pay an invoice. Once confirmed, we reserve production time, allocate resources, and may begin immediately.

Any delivery timeframe is an estimate based on the information available at quoting. It may be affected by file quality, complexity, terminology research, formatting or certification requirements, your responsiveness, and events outside our reasonable control.

4Fees and Payment

Fees are payable in the currency stated on the quote or invoice. Unless otherwise agreed in writing, payment is required in advance, and we may withhold delivery until payment has cleared.

Where taxes, bank charges, foreign exchange costs, payment processing fees, courier or notarisation fees apply, these may be added to the quoted price unless stated otherwise. Any surcharge is disclosed before payment is completed.

5Your Rights, Cancellation and Refunds

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service is not provided with due care and skill, or fails a guarantee the law does not allow us to exclude, you are entitled to the remedies the law provides. Nothing in these Terms limits, excludes or modifies those rights.

Subject to those rights, the following applies. Translation and interpreting require scheduling, file intake, setup, terminology preparation and reserved capacity. Once a project is confirmed or payment received, fees are not refundable for:

• change of mind, or a decision not to proceed;
• cancellation or withdrawal of instructions after confirmation;
• delay caused by you or by a third party; or
• a third party declining to accept a translation for reasons unrelated to its accuracy.

This applies whether the work is complete, in progress, scheduled, or not yet commenced. When you confirm a project or pay an invoice, you authorise us to allocate time and resources to your matter on this basis. Genuine duplicate or mistaken payments are handled case by case and refunded where appropriate.

This policy does not affect any remedy you are entitled to under the Australian Consumer Law or other law that cannot lawfully be excluded.

6Client Responsibilities

You are responsible for providing source documents and instructions that are accurate, complete, legible and final, including correct names, dates, numbers, reference details, spellings and any required terminology.

You are also responsible for confirming the receiving authority’s requirements — whether a certified translation, hard copy, digital copy, notarisation, apostille, particular formatting or any other formality is needed. Requirements vary between institutions and may change without notice.

We are not responsible for errors, delay, rejection or extra cost arising from incomplete files, poor image quality, inaccurate source material, missing pages, conflicting instructions, or your failure to confirm the receiving authority’s requirements.

7Revisions

We deliver work of a professional standard. If you believe a delivered translation contains an objective error, notify us in writing within 7 days of delivery with reasonable detail. Where appropriate, we will review and correct it within the original scope.

Revision does not apply to:

• new or amended source text;
• changed instructions or preferred terminology notified after delivery;
• stylistic preferences outside the original brief; or
• rejection by a third party for reasons unrelated to translation accuracy.

To the extent permitted by law, revision is the sole remedy for alleged defects in delivered work. This does not affect any remedy available to you under the Australian Consumer Law.

8Certified Translations and Third-Party Acceptance

Where a translation is issued as certified, it is prepared and/or reviewed in accordance with the relevant NAATI certification requirements, and the certifying practitioner takes responsibility for its accuracy. Acceptance, however, is always at the discretion of the receiving authority, institution, court, employer, university, department, consulate or other third party.

We do not guarantee that any third party will accept a translation, even where properly certified. We are not responsible for rejection due to a receiving body’s internal policy, changing requirements, formatting preferences, or requests for notarisation, apostille, originals, wet signatures or additional material.

9Use of Technology and AI-Assisted Processing

To support consistency, formatting, terminology management, quality assurance and administration, we may use professional language technologies, including translation memory, terminology databases, OCR, quality-assurance tools, and automated and AI-assisted language tools.

These are assistive only. Final wording, professional judgment, certification decisions and delivery remain under human review and control.

Where such tools are used, materials may be processed in secure business, enterprise or cloud environments that may be located in Australia or overseas. We take reasonable care selecting providers appropriate to the work, but no environment can be guaranteed completely secure.

By submitting documents or instructing us to proceed, you consent to the use of these assistive technologies, including AI-assisted tools, on your materials — including any sensitive information they contain — for the purpose of providing the service. Overseas processing is addressed separately in clause 11.

10Confidentiality and Service Providers

We treat your communications and documents as confidential and use them only to quote, perform, administer and support the requested services, or as required by law.

We use a limited number of trusted providers and associates for email, cloud storage, invoicing, payments, website hosting, analytics, language technology, and revision or proofreading support. These may include individual associates and revisers, located in Australia or overseas, engaged on terms requiring them to keep your information confidential. Disclosure is limited to what is reasonably necessary for the relevant purpose.

We take reasonable administrative, technical and operational measures to protect your data, though no system of transmission or storage can be guaranteed completely secure.

11Privacy and Overseas Disclosure

We collect and hold personal information such as your name, contact and billing details, and the documents you submit. Because of the nature of translation work, those documents may contain sensitive information. By providing them, you consent to our collecting and handling that information for the purpose of providing the service.

Some of the providers and associates described in clause 10 are located outside Australia, so your information may be disclosed to and processed overseas. If you consent to that overseas disclosure, Australian Privacy Principle 8.1 will not apply to it — meaning we will not be accountable under the Privacy Act 1988 (Cth) for how an overseas recipient handles it, to the extent permitted by law. By instructing us to proceed or submitting documents, you give that consent on that basis.

We use and retain personal information to respond to enquiries, prepare quotes, deliver services, communicate, invoice, keep records, handle complaints, enforce our rights and meet legal obligations. It may be stored in email, file storage, backups, invoicing systems or other business systems, in Australia or overseas, only for as long as reasonably necessary for those purposes, backup integrity and legal compliance.

You may request access to, correction of, or deletion of your personal information, subject to applicable law, identity verification, technical feasibility, backup retention and our record-keeping obligations.

This website uses cookies and analytics and advertising tools — including Google Analytics, Google Tag Manager, the Meta (Facebook) Pixel and Microsoft Clarity — to measure performance and improve the service. These tools may set cookies and transfer usage data, including device and usage identifiers, to providers that may process it overseas. You can manage cookies through your browser settings.

For any privacy question or complaint, contact us using clause 18 and we will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12Intellectual Property

Unless agreed otherwise in writing, intellectual property in translations, working files, terminology research, formatting work product and related materials remains with Sr. Ramos Translations until all invoices for the work are paid in full.

After full payment, you receive a non-exclusive right to use the delivered translation for its intended purpose. We retain internal working materials — glossaries, translation memories, style references and administrative records — subject to our confidentiality obligations.

13Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law. The limitations below apply only to the extent the law permits.

Subject to that, and to the maximum extent permitted by law, we exclude liability for indirect, incidental, special, exemplary or consequential loss, including loss of opportunity, income or business, delay, reputational damage, or losses arising from third-party decisions made in reliance on translated materials.

We are not liable for visa, migration, court, regulatory, employment, academic, medical or other outcomes that depend on a third party’s assessment, policy or discretion.

Where liability can be limited but not excluded, and to the maximum extent permitted by law, our total liability for any service is limited to the amount you paid for that specific service.

14Suspension or Refusal of Service

We may decline, suspend or discontinue work where we reasonably believe a request is unlawful, misleading, abusive, unsafe, outside our competence, unsupported by adequate documentation, or inconsistent with our professional obligations.

15Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute is subject to the exclusive jurisdiction of the courts of Western Australia, except where applicable law requires otherwise.

16Changes to These Terms

We may update these Terms from time to time. The version published on this website when you instruct us to proceed or pay an invoice is the version that applies to that engagement. Continued use of this website or our services after changes are published constitutes acceptance.

17General

If any provision is found invalid or unenforceable, it is read down to the minimum extent necessary or, failing that, severed, and the rest continues in full force.

A delay in exercising any right is not a waiver of it. These Terms, with any quote or invoice we issue, are the entire agreement between you and us for the relevant services and supersede any prior representation or understanding.