1About Us

Sr. Ramos Translations is the trading name of Guillem Ramos Sanmiquel (William), sole trader. “We”, “us” and “our” mean Guillem Ramos Sanmiquel trading as Sr. Ramos Translations, who remains personally responsible for the services provided. From time to time we engage trusted associates or service providers to assist with parts of the work, as described in clauses 10 and 11.

We provide professional language services, including certified translation, non-certified translation, revision, proofreading, and interpreting where available.

2Scope of Services

We work from the source material and instructions you supply. We translate the content presented to us; we do not verify the authenticity, completeness, legality or factual accuracy of original documents. Our services are linguistic services only and are not legal, migration, medical, financial or other professional advice.

Any estimate of length, scope or cost given before we have sighted the final documents is indicative only and may be adjusted once the final material is received.

3Quotes, Instructions and Project Confirmation

A quote is accepted, and a project confirmed, when you accept it in writing, instruct us to proceed, send documents after accepting, or pay an invoice. Once confirmed, we reserve production time, allocate resources, and may begin immediately.

Any delivery timeframe is an estimate based on the information available at quoting. It may be affected by file quality, complexity, terminology research, formatting or certification requirements, your responsiveness, and events outside our reasonable control.

4Fees and Payment

Fees are payable in the currency stated on the quote or invoice. Unless otherwise agreed in writing, payment is required in advance, and we may withhold delivery until payment has cleared.

Where taxes, bank charges, foreign exchange costs, payment processing fees, courier or notarisation fees apply, these may be added to the quoted price unless stated otherwise. Any surcharge is disclosed before payment is completed.

5Your Rights, Cancellation and Refunds

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service is not provided with due care and skill, or fails a guarantee the law does not allow us to exclude, you are entitled to the remedies the law provides. Nothing in these Terms limits, excludes or modifies those rights.

Work begins the moment you submit your documents. Submission automatically triggers processing on our systems, and we incur third-party costs at that point. For that reason:

• Before you submit your documents, you may cancel and we refund your payment in full.
• Once you have submitted your documents, fees are not refundable — including for change of mind, a decision not to proceed, cancellation or withdrawal of instructions, delay caused by you or a third party, or a third party declining to accept a translation for reasons unrelated to its accuracy.

Interpreting bookings cancelled within 24 hours of the appointment are charged in full, because the reserved time cannot be re-sold.

Genuine duplicate or mistaken payments are refunded in full.

This policy does not affect any remedy you are entitled to under the Australian Consumer Law or other law that cannot lawfully be excluded.

6Client Responsibilities

You are responsible for providing source documents and instructions that are accurate, complete, legible and final, including correct names, dates, numbers, reference details, spellings and any required terminology.

You are also responsible for confirming the receiving authority’s requirements — whether a certified translation, hard copy, digital copy, notarisation, apostille, particular formatting or any other formality is needed. Requirements vary between institutions and may change without notice.

We are not responsible for errors, delay, rejection or extra cost arising from incomplete files, poor image quality, inaccurate source material, missing pages, conflicting instructions, or your failure to confirm the receiving authority’s requirements.

7Revisions

We deliver work of a professional standard. If you believe a delivered translation contains an objective error, notify us in writing within 7 days of delivery with reasonable detail. Where appropriate, we will review and correct it within the original scope.

Revision does not apply to:

• new or amended source text;
• changed instructions or preferred terminology notified after delivery;
• stylistic preferences outside the original brief; or
• rejection by a third party for reasons unrelated to translation accuracy.

To the extent permitted by law, revision is the sole remedy for alleged defects in delivered work. This does not affect any remedy available to you under the Australian Consumer Law, including where an error is notified after the 7-day period.

8Certified Translations and Third-Party Acceptance

Where a translation is issued as certified, it is prepared and reviewed in accordance with the relevant NAATI certification requirements and the AUSIT Code of Ethics and Code of Conduct, by which we are bound as a NAATI-certified practitioner and AUSIT member. The certifying practitioner personally takes responsibility for its accuracy. That responsibility is not delegated to any tool, provider or associate. Acceptance, however, is always at the discretion of the receiving authority, institution, court, employer, university, department, consulate or other third party.

We do not guarantee that any third party will accept a translation, even where properly certified. We are not responsible for rejection due to a receiving body’s internal policy, changing requirements, formatting preferences, or requests for notarisation, apostille, originals, wet signatures or additional material.

9Use of Technology and AI-Assisted Processing

To support consistency, formatting, terminology management, quality assurance and administration, we use professional language technologies, including translation memory, terminology databases, OCR, quality-assurance tools, and AI-assisted drafting tools.

These tools are assistive only. They produce drafts and checks. Final wording, professional judgment, certification decisions and delivery remain under the review and control of a NAATI-certified practitioner. AI does not certify translations.

The drafting step. The AI-assisted drafting step runs on an enterprise cloud platform hosted in Australia, in the Sydney region, so that this processing takes place onshore. Under our agreement with that provider, your documents are not used to train AI models and are not shared with the model developer.

The review step. Where a contracted reviser carries out the first-pass language and formatting check described in clause 10, that reviser may use an AI-assisted tool on your document for formatting and layout work — reconstructing tables, structure and presentation from the original — for terminology and consistency checks, and to prepare the reusable document templates we use for documents of that kind. This is a second processing step, separate from the drafting step above. Only tools we have approved in writing may be used, and only through an account we provide, pay for and control, under privacy settings we apply. The tool approved for this step at the date of this version is hosted in the United States, so this step involves an overseas disclosure — see clause 11. That account is configured so that your documents are not used to train AI models, and retention is set to the shortest period the service offers. Revisers may not use an account of their own, a free service, or any tool not on our approved list, and may not copy your documents out of an approved tool into any other application.

Consumer machine translation is never used on your documents at any step.

Other business systems we use for email, storage, hosting and payments may be located overseas — see clauses 10 and 11.

We take reasonable care selecting providers appropriate to the work, but no system of transmission or storage can be guaranteed completely secure.

The specific providers we use, and the countries in which they process data, are recorded in our internal register. If you would like to know which providers are used on your job before instructing us, ask and we will tell you. We do not publish that register, because it forms part of how our service is built; we do publish, above and in clause 11, every country your information may be processed in, which is what governs your rights under the Privacy Act.

By submitting documents or instructing us to proceed, you consent to the use of these assistive technologies, including AI-assisted tools, on your materials — including any sensitive information they contain — for the purpose of providing the service. Overseas disclosure, including the disclosure involved in the review step above, is addressed separately in clause 11.

10Confidentiality, Service Providers and Revisers

We treat your communications and documents as confidential and use them only to quote, perform, administer and support the requested services, or as required by law.

We use a limited number of trusted providers for email, cloud storage, invoicing, payments, website hosting, analytics and language technology. Disclosure to them is limited to what is reasonably necessary for the relevant purpose.

Revision support. Where we engage a contracted proofreader or reviser to carry out a first-pass language check on a draft translation, that person works under a written confidentiality and privacy agreement. The draft is sent to a business mailbox we provide and control, and the corrected file is returned through our own processing system. Under that agreement the reviser must work on a password-protected, encrypted device, must not use personal email, personal cloud storage or messaging applications for the work, must use only the tools and accounts we provide and approve, must not pass your information to anyone else, and must delete their copy on completion. A reviser cannot and does not certify translations. Certification is performed only by the NAATI-certified practitioner.

Where your uploaded documents sit. Documents you submit through this website are stored in a location that is not publicly accessible and cannot be opened by anyone browsing the internet. They are removed automatically from that location within approximately one hour of submission, once they have been passed into our secure working system. We take reasonable administrative, technical and operational measures to protect your data, though no system of transmission or storage can be guaranteed completely secure.

11Privacy and Overseas Disclosure

We collect and hold personal information such as your name, contact and billing details, and the documents you submit. Because of the nature of translation work, those documents may contain sensitive information. By providing them, you consent to our collecting and handling that information for the purpose of providing the service.

We apply the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as our working standard for handling your information.

Some of the providers and associates described in clauses 9 and 10 are located outside Australia, so your information may be disclosed to and processed overseas. Our current overseas reviser is located in Chile, and the AI-assisted tool used at the review step is hosted in the United States. We expressly inform you that, if you consent to that overseas disclosure, Australian Privacy Principle 8.1 will not apply to it — which means we will not be accountable under the Privacy Act 1988 (Cth) for how an overseas recipient handles your information once it is disclosed to them. We nonetheless require every person we engage overseas, by written contract, to keep your information confidential and to handle it consistently with the APPs; and for overseas technology providers we select services whose terms and privacy settings allow us to restrict how your information is used and retained, and we configure them accordingly. By instructing us to proceed or submitting documents, you give that consent on that basis.

We use and retain personal information to respond to enquiries, prepare quotes, deliver services, communicate, invoice, keep records, handle complaints, enforce our rights and meet legal obligations. It may be stored in email, file storage, backups, invoicing systems or other business systems, in Australia or overseas.

Retention. Documents uploaded through this website are deleted automatically from the website server within approximately one hour of submission. Beyond that, we keep your documents and personal information only for as long as reasonably necessary to deliver the service, handle any follow-up or complaint, and meet our professional and tax record-keeping obligations, and then delete them.

You may request access to, correction of, or deletion of your personal information, subject to applicable law, identity verification, technical feasibility, backup retention and our record-keeping obligations.

This website uses cookies and analytics and advertising tools — including Google Analytics, Google Tag Manager, the Meta (Facebook) Pixel and Microsoft Clarity — to measure performance and improve the service. These tools may set cookies and transfer usage data, including device and usage identifiers, to providers that process it overseas. They are not used on, and do not collect, the content of documents you submit. You can manage cookies through your browser settings.

For any privacy question or complaint, contact us using clause 18 and we will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12Intellectual Property

Unless agreed otherwise in writing, intellectual property in translations, working files, terminology research, formatting work product and related materials remains with Sr. Ramos Translations until all invoices for the work are paid in full.

After full payment, you receive a non-exclusive right to use the delivered translation for its intended purpose. We retain internal working materials — glossaries, translation memories, style references, document formatting templates and administrative records — subject to our confidentiality obligations.

Your content is not reused for other clients. Internal working materials are used only to maintain consistency and quality in our own work. We do not disclose the content of your documents to other clients, and we do not use your documents to train AI models. Any template we build from work of a given kind records layout and structure only; it does not carry the content of your documents.

13Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law. The limitations below apply only to the extent the law permits.

Subject to that, and to the maximum extent permitted by law, we exclude liability for indirect, incidental, special, exemplary or consequential loss, including loss of opportunity, income or business, delay, reputational damage, or losses arising from third-party decisions made in reliance on translated materials.

We are not liable for visa, migration, court, regulatory, employment, academic, medical or other outcomes that depend on a third party’s assessment, policy or discretion.

Where liability can be limited but not excluded, and to the maximum extent permitted by law, our total liability for any service is limited to the amount you paid for that specific service.

14Suspension or Refusal of Service

We may decline, suspend or discontinue work where we reasonably believe a request is unlawful, misleading, abusive, unsafe, outside our competence, unsupported by adequate documentation, or inconsistent with our professional obligations. Where we do so and you are not at fault, we refund the fee for work not performed.

15Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute is subject to the exclusive jurisdiction of the courts of Western Australia, except where applicable law requires otherwise.

16Changes to These Terms

We may update these Terms from time to time. The version published on this website when you instruct us to proceed or pay an invoice is the version that applies to that engagement. Continued use of this website or our services after changes are published constitutes acceptance.

17General

If any provision is found invalid or unenforceable, it is read down to the minimum extent necessary or, failing that, severed, and the rest continues in full force.

A delay in exercising any right is not a waiver of it. These Terms, with any quote or invoice we issue, are the entire agreement between you and us for the relevant services and supersede any prior representation or understanding.

Language. These Terms are published in English, Spanish, Portuguese and Catalan. The English version is the governing text; where there is any difference between versions, the English version prevails.