Payment not completed
Your payment didn’t go through
No need to worry — your card hasn’t been charged. This usually just means the payment was cancelled, or your bank didn’t approve it this time. You can try again in a moment.
Nothing has been taken from your account.
Let’s try that again
Head back to the secure checkout and complete your payment. If one card doesn’t work, another usually will.
or contact us and we’ll sort it out with you.
Why payments sometimes fail
- A typo in the card details — double-check the number, expiry date and security code.
- Your bank held the payment — online or overseas charges are sometimes paused; approving it in your banking app usually clears it.
- Funds or card type — not enough available balance, or the card isn’t enabled for online or AUD payments.
No charge taken
You haven’t been billed
You haven’t been billed
Secure checkout
Payments handled by Stripe
Payments handled by Stripe
Help on hand
We’ll get you sorted
We’ll get you sorted
Stuck? Reply to your quote email or get in touch and we’ll help you finish it.